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FAQs / Quick Answers Home
Ordering
Where is my order?
How do I cancel or change an order?
How do I return an order?
Your Account
Why should I log in?
How do I log in to my account or find my login information?
How do I change my profile information?
What is an account balance?
Inventory
Why can't I find this item?
Why can't I find my size?
Why don't you have more items for this team?
Payments, Privacy and Security
What payment methods do you accept?
What kind of security measures are there?
What is your privacy policy?
ShopRunner Free 2-Day Shipping
How ShopRunner Works
Shipping
Can I ship to multiple locations?
Will my order be delivered to my PO Box if it was shipped FedEx SmartPost?
Why do some items take longer to ship?
What kind of packaging do you use?
Products
What is a special event item?
What is a manufacturer direct item?
How do I care for this item?
Does this item have a warranty?

 
Ordering
Where is my order?
Please log in and track your order.
How do I cancel or change an order?
To cancel or change your order, or to change the shipping address or method for your order, contact Customer Service or fill out our contact form selecting the appropriate option from the drop-down menu.
How do I return an order?
See our returns section.
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Inventory

Why can't I find this item?
If it isn't on the site, it isn't in stock. We don't accept orders for out-of-stock items; however, we add new items to the site daily, so please check back often.

Why can't I find my size?
All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out.
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Why don't you have more items for this team?
We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please check back regularly to see new items.
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ShopRunner Free 2-Day Shipping
How ShopRunner Works

“2-Day” Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. There is some variation in how quickly NASCAR Superstore is able to process and ship orders. Both ShopRunner and NASCAR Superstore are committed to do our best to ensure that product is delivered within 2 days from the time the order is placed.

However, certain factors can result in longer delivery times, including the time of day you place the order. There are store shipping “cut-off” times each day. Orders received before store cut-off times are shipped that day. Orders shipped after cut-off times are shipped out the next day. Please consult our shipping page for more specific cut-off time information.


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Shipping
Can I ship to multiple locations?
If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order.
Will my order be delivered to my PO Box if it was shipped FedEx SmartPost?
Yes. If your order is shipped FedEx SmartPost, FedEx provides the pickup, processing and transportation of your package; however, final delivery is completed by USPS.
Why do some items take longer to ship?
Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to produce and ship the item is listed under the item's picture. Expedited shipping is not available on these items.
What kind of packaging do you use?
The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.
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Products
What is a special event item?
Special event items are items in extreme demand, such as championship merchandise.
What is a manufacturer direct item?
Manufacturer direct items are items shipped to the customer directly from the designated manufacturer.
How do I care for this item?
The best policy is to follow the cleaning directions on the item label.
Does this item have a warranty?
Any warranty information will come in the packaging with your item.
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Your Account

Why should I log in?
Logging in provides you with some great benefits:

  • Reviewing past orders
  • Tracking orders
  • Receiving information by selecting your favorite teams
  • Managing your address book - including setting default shipping and billing addresses
How do I log in to my account or find my login information?
To log in to your account, click on My Account at the very top menu of our site. Enter your email address and the password you created when you placed your first order. If you have forgotten your password, input your email address under the Forgot Password text box. Your password will be sent to you via email. If you still cannot access your account, contact Customer Service.
How do I change my profile information?
Once you are logged in to your account, you can select from several options on the menu on the left side of the page. From Modify Account you can change your email address or password. You also can select your favorite teams. By providing your team preferences, we can keep you informed about new products and information pertaining to your selected teams. The menu on the left also allows you to update your shipping or billing address, manage your address book, and contact Customer Service via email. When completed, click on Update My Profile at the bottom of the page.
What is an account balance?
An account balance is like a store credit and can be redeemed as cash on the site. An account balance can be used toward shipping expenses and sales tax.
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Payments, Privacy and Security
What payment methods do you accept?
We accept credit cards or debit cards featuring the below logo(s).
We also offer Google Wallet and PayPal.
Google Checkout
What kind of security measures are there?
We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure.
What is your privacy policy?
Protecting your privacy is important to us. It is always your choice whether to provide personal information through the website. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our privacy policy.
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